It's nice to meet you.


I currently serve as Head of Service Design for Yoma Bank, a commercial bank in Myanmar. I am a founder of the collective Appropriate. I'm an interaction and service designer, researcher, facilitator and creative consultant. I lead international research and design projects that inform strategy, product and policy decision-making.

I work primarily in emerging markets, emerging technologies and forward-leaning applications of design methods. I produce artifacts and facilitate conversations to support companies in making strategic decisions on how they run, the products they make and how they make them. I have lead projects with Studio D Radiodurans, including many in partnership with Proximity Designs. I sometimes collaborate with the talented folks at Formation to understand how people experience environments. I work closely with a handful of technology startups, including Smarter Sorting, a platform that reduces municipal hazardous household waste incineration through diversion, reuse and up-cycling. I was, not long ago, an interaction designer-then-associate director at frog, where I also acted as design research leadership for the Austin studio. I'm a member of the founding faculty at the Austin Center for Design, and run a small cosmetics company.

I'm most often in Austin, Yangon and NYC.

Please, say hi:


Press, Talks, Etc:

I gave a talk on the human side of fintech at Myanmar’s Ministry of Commerce (UMFCCI), hosted by LEARN, DICA and Manchester Metropolitan University’s Fintech program.

 I recently learned that I make a few appearances in this David Sherwin piece in Smashing Mag on user research, from 2013

BackChannel on our work in Saudi: What every company gets wrong about developing for the emerging world, and how to do it right

Texas Children's Hospital Wayfinding project receives a 2016 SEGD Merit Award for Strategy

Studio D in Bloomberg Businessweek

Craig Mod authored a brilliant piece in The Atlantic, reflecting on our work in Myanmar and emergent mobile behaviors

Taiei Harimoto and I discuss mobile use in Myanmar on CBC Radio's Spark

David Schwartz and I facilitated a workshop at SxSWEco 2015 on the roles of culture and context in design

The Guardian features Studio D and Proximity's work on financial services for seasonal migrants

Writing on mobile and the potential for mobile money in Myanmar on GigaOm